Hierarchy in BPO Company

A BPO means Business Process Outsourcing. This is among the biggest advents of the century ever since its existence. BPO sector thoroughly changed the scenario of working of the global industry. BPO is basically a division of outsourcing field which involves a company contracting with another firm (third party) against some responsibilities and operations (as per decided). The third party serves as a BPO. So what would be the hierarchy of BPO Company?

It will be the classification of all the possible job profiles of a BPO company. This classification can be done on the basis of several factors. Here it is done on the basis of power & influence one possesses in the company. On this basis, the classification is of three types which have been explained below.

Hierarchy in BPO Company

Administrative Automobile Company Level

The highest job title holders reside in this section of the hierarchy. These professionals take care of entire administrative work of the company. The various job profiles at this level of the hierarchy in BPO Company include these following.

  • BPO Chairman
  • BPO Director
  • BPO President
  • Chief Executive Officer
  • BPO Chief Manager
  • BPO Actuarial Manager
  • Senior Administrative
  • Division Manager
  • Account Head
  • Senior BPO Estimator
  • Senior Actuarial Associate

Executive Automobile Company Level

The professionals at this level of hierarchy in the company perform the managerial duties and responsibilities. Majority of them have a team of their respective field and it’s their duty to fulfill the goals provided to them through their teams. The various job profiles at this level of the hierarchy in BPO Company include following job titles.

  • BPO Estimator
  • Administrative Manager
  • Administrative Assistant
  • Accounts Assistant
  • Actuarial Associate
  • Auditor
  • Customer Service Manager
  • Actuarial Analyst
  • BPO Claims Manager
  • BPO Adjuster
  • Appraiser
  • Business Developer Manager
  • BPO Examiner
  • BPO Analyst
  • Manager of External Affairs
  • Project Manager
  • BPO Business Analyst
  • Marketing Manager
  • Team Leaders
  • Goal Heads
  • Floor Manager
  • HR Manager

Operational Automobile Company Level

The lower most and actually the real customer representatives’ job profiles reside at this level of the hierarchy. These include the professionals who work at the ground level and perform daily based tasks assigned to them by their team leaders. The various job profiles at this level of the hierarchy in BPO Company include following job titles.

  • Sales Agency Manager
  • Manager of Customer Billing
  • Office Manager
  • Sales Agent
  • Customer Service Associate
  • Risk Manager
  • Consultant
  • Tele callers
  • Underwriting Manager
  • Training Manager
  • Customer Representative
  • BPO Executive
  • Underwriter
  • Junior Clerk
  • BPO Agent
  • Customer Sales Representative
  • Technical Support Representative
  • Team Leader
  • Trainer