Technical Support Department Hierarchy

Each and every organization in the world needs to have a certain technical support system or team which can solve all its technical issues and provide it with the needed assistance. Such a department is usually termed as the technical support department and is responsible for constantly improving the technological aspect of the company.

A technical support department is required for any kind of an organization and consists of several specialists or team members placed in a certain hierarchical order. This hierarchical order is thus called technical support department hierarchy. If you wish to understand this hierarchical in detail, you can go through the following given information.

Technical support department hierarchy

Administrative Level Technical Support

This is the highest level of the technical support department and consists of those individuals who are responsible for the decision making process. These individuals are responsible for the growth and the development of the company and head the entire department. Administrative level technical support must make sure that there is thorough communication and superb knowledge of the technical aspects of the company and its functioning. The following are the main job positions within this department.

  • Technology Chairman
  • Technology President
  • Chief Technical Officer
  • Information Technology Director
  • Chief Information Officer
  • MIS Director
  • Technology Vice President
  • Senior Manager – Project Planning

Executive Level Technical Support

This is the second highest level of the technical support department and consists of employees who handle managerial type of tasks.  This department forms the link between the administrative level staff and the lower level staff.  These individuals make sure that the technical department functions smoothly and that there is proper communication between the higher level authorities and the lower level workers. Executive level technical support members give instructions and order to the operational level staff to make sure all tasks are being carried out properly and without any glitches. The following are some of the job positions within this level in a hierarchical level:

  • Information Technology Manager
  • Hardware Systems Manager
  • Network Architect
  • Senior Manager – Programming
  • Senior Technology Engineer
  • Senior Database Administrator
  • Project Manager
  • Telecommunications Manager
  • Project Leader

Operational Level Technical Support

This is the lowest level within the technical support department of a company and is one which is associated with handling the various technical complaints, issues and matters.  These are the professionals who have the ability and knowledge to manage definite pre-specified parts of a technical process on the basis of their area of technical knowledge and expertise.  The following are some of the job positions within this department.

  • Technology Analyst
  • Database Administrator
  • Technology Engineer
  • Application Engineer
  • Programmer
  • Network Engineer
  • Help Desk Technician
  • Network Administrator
  • Security Specialist
  • System Administrator
  • Software Programmer
  • Web Master
  • Telecommunications Engineer
  • Web Designer
  • Technical Content Writer
  • Software Testing Engineer
  • Hardware Engineer
  • Desktop Technician
  • Technology Associate
  • Technology Trainee