SAP is a German software company, a multinational corporation that crafts enterprise software in order to manage organizational operations along with customer relations with an ease. It develops the products that help the global businesses to keep track of various business aspects and segments effectively while enhancing the performance. Broadly saying, SAP product hierarchy incorporates four products that are explained below. SAP Product Hierarchy is described in brief explaining all the products as below. Have a look at the SAP Product Hierarchy :
- CRM (Customer Relationship Management)
- ERP (Enterprise Resource Planning)
- PLM (Product Life cycle Management)
- SCM (Supply Chain Management)
- SRM(Supplier Relationship Management)
CRM (Customer Relationship Management)
CRM is the first one in the SAP Product Hierarchy and stands for Customer Relationship Management. It is a product crafted to manage a business’s interactions with future as well as existing clients & patrons. The process incorporates usage of technology for organizing, synchronizing and automation of sales, customer services, marketing as well as for technical support. Some of the CRM systems are also equipped with ardent mobile processes that make information & data accessible for remote area sales staff.
ERP (Enterprise Resource Planning)
The next in the SAP Product Hierarchy is ERP or simply saying Enterprise resource planning systems which incorporate external and internal management of data & information around a complete organization. The whole process involves embracing accounting, finance, sales, manufacturing, CRM (customer relationship management), services etc. ERP produces elements that positively support a range of industry functions. ERP eases out information & data flow inside the business between all trade functions. Moreover it also manages & handles connections to external stakeholders.
PLM (Product Life cycle Management)
The next in the SAP Product Hierarchy is PLM, the Product Life cycle Management. It is a phenomenon of management of complete life cycle of a business’s product (as the name implies), starting with conception then designing and manufacturing to services and then disposal at end. This system integrates data, people, and processes along with the business systems. This system successfully provides a complete product data & information foundation that acts as a strong backbone for the businesses as well as their comprehensive enterprise.
SCM (Supply Chain Management)
SCM is the next in the SAP Product Hierarchy. It is the process of managing interlinked or interconnected data between channels, networks as well as node businesses that are involved ardently in the stipulation of services and product packages which are required by end consumer (in a supply chain usually). This process spans the storage and movement of raw materials along with work in progress inventory and also finished products directly from point of beginning to point of utilization.
SRM (Supplier Relationship Management)
SCM is the next in the SAP Product Hierarchy. It is a process of tactically planning and managing whole interactions that are done with a third party organization which supply service or goods to a business. The process is practiced for the purpose of maximizing the core values of all those interactions.